On Genius Market, we’re committed to a seamless and trustworthy experience for both buyers and sellers. Below are our refund and return policies across all categories. These policies are designed to keep things fair and apply when a buyer and seller can’t reach an agreement.
We recommend contacting the seller first to resolve the issue, but if you can’t, our support team is here to help.
Refund Requests
• Refund requests are only valid within the free protection period, or an extended protection period (if purchased).
• To request a refund, you can open a dispute or contact our live chat support.
• Refunds may take up to 7 days to process.
• Once approved, refunds are credited to your Genius Market balance by default. If you’d like the refund returned to your original payment method, contact support.
Accounts Refund Policy
Your order may be eligible for a refund if:
• The account was compromised.
• The account wasn’t delivered within the guaranteed delivery time.
• The login details provided are incorrect.
• The account is not full access (example: no email access or you can’t change the email when promised).
• The account is not as described, as long as you have not altered the account by:
• Changing login details
• Playing on the account
• Making purchases on or for the account
• Reselling the account
Your order may not be eligible for a refund if:
• You purchased by mistake and the order was delivered.
• You changed the account’s login details after receiving it.
• You altered the account by playing on it or making purchases.
• The account was banned/restricted due to your actions (example: botting, contacting game support about ownership, toxic behavior).
• Evidence is only shared on external platforms instead of through Genius Market.
Boosting Refund Policy
Your order may be eligible for a refund if:
• The seller failed to fully deliver within the guaranteed delivery time.
• The seller caused harm to the account (example: demotions, ruined stats, unauthorized use of items).
• The seller changed your account login details without permission.
• The seller used prohibited third-party programs resulting in restrictions or bans.
Your order may not be eligible for a refund if:
• You purchased by mistake and the order was delivered.
• The guaranteed delivery time has not passed.
• The seller couldn’t proceed due to missing access or external interruptions outside their control.
• Evidence of incomplete delivery is only shared on external platforms.
• The account was banned due to your actions.
Currency & Items Refund Policy
Your order may be eligible for a refund if:
• The seller failed to deliver (or only partially delivered) within the guaranteed delivery time.
• The seller failed to disclose relevant risks (excluding RWT) that negatively impacted your account.
• The currency/items delivered were obtained through cheating, fraud, or other prohibited methods.
Your order may not be eligible for a refund if:
• The items/currency were not purchased on Genius Market.
• The guaranteed delivery time has not passed.
• Evidence is only shared on external platforms.
• Your account was banned due to RWT or disclosed risks.
• You provided incorrect account/character details and the order was delivered.
How to Request a Refund
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Contact the seller first to try to resolve the issue. Sellers may cancel orders that aren’t completed.
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If there’s no resolution, open a dispute so our team can review the case.
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If the order is canceled or a refund is approved, funds are credited to your Genius Market balance.
Refund Methods:
• Store Credit: Funds are first credited to your Genius Market balance.
• Original Payment Method: Available upon request. Contact support for help.
Return Policy
If the order is as described:
• Sellers are not required to accept returns if the order matches the listing. However, you can request a return if the goods are undamaged and the seller agrees.
If the order is not as described:
• You can request a return if the goods are undamaged and have not been altered by:
• Changing login details
• Playing on the account
• Making purchases on or for the account
• Reselling the account
This policy helps keep Genius Market fair and transparent for everyone. If you have questions or need help with a dispute, contact our support team.
