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Frequently Asked Questions
Find answers about buying gaming accounts, secure checkout, delivery, and support on Genius Marketplace.
What is Genius Market?
Genius Market is a gaming marketplace where players can buy accounts, services, items, boosts, currency, cosmetics, and other digital gaming products from trusted sellers.
Are purchases and accounts safe?
We work with reliable sellers and keep transactions on-platform for added protection. If your order is not delivered or does not match the listing, our support team can review the issue.
What happens if there’s an issue with my order?
If your order is delayed, incomplete, or different from what was listed, contact live support with your order number. Our team will review the case and help with the next steps based on our Buyer Protection policy.
Can I get a refund?
Refunds depend on the order status and issue reported. Orders that are not delivered or do not match the listing may be eligible for review under our Refund and Return Policy.
How does delivery work?
After you place an order, the seller will begin processing it based on the delivery details shown on the listing.
Delivery times can vary depending on the product type, game, seller availability, and whether the item is an account, service, currency, boost, or digital item. You’ll be able to track the status of your order and contact support if there are any delays.